Career Opportunities with Chick-fil-A Bolingbrook

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Restaurant Manager

Location: Bolingbrook, IL

COMPENSATION:

  • $15+/hour
  • Health Benefits
  • Free Spotify Premium
  • Free gym membership
  • Paid training
  • Scholarship & Tuition Assistance
  • Paid Vacation
  • Bonus & Incentive Programs

 

REQUIREMENTS:

  • Available to work a minimum of four days and 35+ hours per week including Saturdays. Chick-fil-A is always closed on Sunday.
  • Ability to lead, direct, and coach team members; providing positive feedback, performance calibration conversations, and disciplinary actions when deemed appropriate by restaurant guidelines
  • Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
  • Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes

 

DUTIES AND RESPONSIBILITIES:

  • Lead and motivate other team members and team trainers to be their best, while maintaining a high standard of excellence and performance
  • Provide support to the General Manager while including them in procedure or policy decisions that have the potential to impact the restaurant and customer experience
  • Implement decisions made by management and/or operator
  • Facilitate team goals focus, communication, procedural requirements, motivation, reward & recognition
  • Consistently coach and mentor team members and team trainers around restaurant systems, hospitality, product standards, and best practices
  • Empower, encourage and provide honest feedback to team members and team trainers on a daily basis
  • Lead pre-shift huddles, ensure all team members on shift are aware of their positions, the gameplan, shift goals, and overall vision for the day
  • Ensure the restaurant is kept neat, clean and organized at all times
  • Oversee completion checklists during your scheduled shift
  • Facilitate opening and/or closing of the restaurant with your team in a reasonable amount of time while adhering to restaurant security policies and procedures
  • Ensure Chick-fil-A processes, systems, and procedural requirements are being met- portion size, packaging, presentation, FIFO, etc.
  • Appropriately handle all disciplinary issues, and play a positive role in team member development
  • If closing, facilitate pre-close functions while not compromising service, speed, and food quality standards
  • Ensure cleanliness of all areas is top-of-mind and maintained with a passionate focus on customer perception
  • Ensure all waste tracking procedures are followed at all times (kitchen and front)
  • Communicate with the General Manager and restaurant management about any equipment issues, team member concerns, or safety issues
  • Ensure kitchen, fries, and chutes holding systems and timers are used at all times
  • Be an enthusiastic advocate and model the language and mindset of hospitality

 

KEY CHARACTERISTICS:

  • Outstanding verbal/non verbal communication skills with customers and staff
  • Outgoing, open minded, friendly, and patient
  • Leader (consistent track record of achievement and performing at a high level)
  • Desire for ongoing training, education, and feedback
  • Ability to work in a fast paced team driven environment
  • Results-oriented and people focused, with an ability to positively influence others
  • Detailed & keenly observant
  • Passion for systemization and organization
  • Embodies the Chick-fil-A restaurant culture
  • Service & hospitality is second nature
  • Unquestionable integrity and positively represents the Chick-fil-A brand
  • Anticipates and reacts to procedural or training problems before they happen
  • Passionate for continuing excellence in every aspect of the business

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