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Team Trainer

Location: Bolingbrook, IL
 
 

DUTIES AND RESPONSIBILITIES

  • Coach other team members and trainees in a particular area of the restaurant while working your position
  • Provide training support to management while including them in training decisions that have the potential to impact the restaurant and customer experience
  •  Implement decisions made by HR & Training Manager and Talent & Marketing Director
  • Assist with team direction – focus, communication, procedural requirements, motivation, reward & recognition
  • Consistently coach and mentor team members around Pathway, restaurant systems, and best practices
  • Empower, encourage and provide honest feedback to team members and trainees on a daily basis
  • Ensure the restaurant is kept neat, clean and organized at all times
  • Ensure Chick-fil-A requirements are being met- portion size, packaging, presentation, etc.
  • Enhance the customer experience by motivating team members to go the second mile and connect with guests
  • Be an advocate for improvement of Overall Satisfaction CEM score
  • Appropriately handle all re-training issues and play a positive role in team member development
  • If closing, facilitate pre-close functions while not compromising service, speed, and food quality standards
  • Ensure cleanliness of all areas is top-of-mind and maintained with a passionate focus on customer perception
  • Ensure all waste tracking procedures are followed at all times (kitchen and front)
  • Ensure holding and quality systems are used at all times (kitchen)
  • Be an enthusiastic advocate and model the language and mindset of hospitality

KEY CHARACTERISTICS

  • Outstanding verbal/non verbal communication skills with customers and staff
  • Outgoing, friendly, and patient
  • Desire for ongoing training, education, and feedback
  • Ability to work in a fast paced team driven environment above the standard of a regular team member
  • Results-oriented and people focused, with an ability to positively influence others
  • Detailed & keenly observant
  • Passion for systemization and organization
  • Embodies the Chick-fil-A and restaurant culture
  • Unquestionable integrity and positively represents the Chick-fil-A brand
  • Anticipates and reacts to procedural or training problems before they happen
  • Passionate for continuing excellence in every aspect of the business

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